Hello, when I try to buy Apex Coins in Apex Legends, the Steam purchase window opens, I click 'Purchase,' the window closes, but no transaction is completed. The wallet balance remains unchanged and I receive no error message. Could you please check if there is any restriction or issue with my account?
But in other games, I can buy in‑game currency.
Community ManagerHi Miron1x ,
Sorry to hear you’re unable to complete the Apex Coins purchase through Steam. I understand how confusing it is when the purchase window closes without showing an error or completing the transaction.
Since your Steam Wallet balance isn’t being deducted, please try the following:
If the purchase still doesn’t go through, please also check your Steam Purchase History to see whether the failed attempt appears there.
If there’s no transaction listed and the purchase continues to fail, you may also want to contact Steam Support so they can check whether there are any purchase restrictions or issues affecting your Steam account.
Hope one of these steps helps get the purchase working again.
