I charged Apex coins and got a permanent suspension ban.
Hello, knowledgeable Apex players!
I was charged for Apex coins this time, but then EA told me that I hadn't been charged and banned me permanently.
First, I paid for the coins via bank debit on July 9th at around 11:57 a.m.
The money was debited immediately, and I received an email from EA confirming the payment.
However, on July 10, I received an email saying that suspicious activity had been detected, followed by an email saying that the payment was unsuccessful.
By the time I found out on July 11, I had already been permanently banned.
Error code: EC-10901
EA also told me that there was a possibility of fraudulent activity on my account and that I should check back in 72 hours for more details.
I've sent numerous emails and chats to EA Help before writing this, but I haven't received a response, nor has EA Help explained why.
It shouldn't be so difficult to get my account unbanned for making a charge.
The money is still being withdrawn from my bank account.
Has anyone else been in a similar situation and recovered?
If there's anyone who knows about this, I'd love to hear from you.
I'm going to do everything I can to help.
I definitely want my account back.
I apologize if my writing seems strange because I'm using a translation.
The pictures are in my language, so I think it's hard to understand.
Sorry!
↓Ban Stutus
↓ErroCode
Hey anlmanmt,
In the situation of an account ban, please be sure you are creating an appeal with these steps so our Terms of Service team can take another look. A regular support case would not be able to change a ban.
If there's a possibility someone else gained access to the account, please instead create a new case here and select Game Support > EA Account > I need help with my hacked account so the support team can assist with the investigation and account recovery.
