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Batking79098076's avatar
Batking79098076
5 years ago
Solved

I connected my psn account to my EA account and lost all my items

I recently connected my psn account to my EA account and its as if half my apex legends account was lost including all my skins, legends, currency, charms and session rewards. can someone please help because I'm pretty annoyed.

  • SpyrosFPS's avatar
    SpyrosFPS
    5 years ago

    @Batking79098076

    Cross progression is not available.
    I think the first time you launched Apex Legends on Ps4 the game asked you to create or sign in to an Ea account.
    So your Psn account was already linked to an Ea account.

    They say that If you unlink your platform account and link it back to the original EA Account it was linked to, you’ll get back all of your stuff.

    *Once you unlink a platform account from your EA Account and link it to a new one, you cannot unlink it again for six months*

    When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress will not transfer over.

17 Replies

  • SpyrosFPS's avatar
    SpyrosFPS
    5 years ago

    @Batking79098076

    Cross progression is not available.
    I think the first time you launched Apex Legends on Ps4 the game asked you to create or sign in to an Ea account.
    So your Psn account was already linked to an Ea account.

    They say that If you unlink your platform account and link it back to the original EA Account it was linked to, you’ll get back all of your stuff.

    *Once you unlink a platform account from your EA Account and link it to a new one, you cannot unlink it again for six months*

    When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress will not transfer over.

  • SpyrosFPS's avatar
    SpyrosFPS
    5 years ago

    @Batking79098076 

    Yes if you remember your other Ea account.
    Another problem i guess is that if you keep playing for 6 months and then link it back to your original EA account, any new progress won't transfer over.
    Maybe contact EA and tell them to link it now.

  • alfacides's avatar
    alfacides
    4 years ago

    i was trying to connect my my Apex Ps4 Network account to EA, but i ended up making a different EA account and now i lost all my progress on the PS4 Network apex
    how can i undo this when both my new Ea account whit 0 progess and my PS4 Network account that now doesnt have any progess have the same email 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @alfacides,

    In this case you'd just need to unlink your PSN account from the new EA Account using these steps. 

    Once that's unlinked, the next time you log into Apex on PS4 it will ask you to sign into an EA Account to continue. At that point you'll just need to enter the EA Account information for the older EA Account that had all your progress.

    If you run into trouble with that process or wanted to update the email addresses on those accounts, definitely feel free to reach out to an advisor so they can help get that straightened out.

  • Gamer32Titan's avatar
    Gamer32Titan
    4 years ago

    I unlinked my Xbox acct from my ea acct because I wasnt getting my prime rewards and the only fix I could find for that was to unlink and relink. So I did that I relinked it to my same acct as before but when I signed in I got my prime rewards but lost everything else. What do I do?

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