I found evidence that my account was hacked, but they already closed my case.
Hello. Recently, while playing Apex Legends, my account was permanently banned in an instant. Thinking this was absurd, I submitted two appeals to EA Help, but both were rejected, and they closed the case arbitrarily. Now, even if I request another appeal, they only leave automated responses. However, today, the account login data I've been waiting for since my first appeal request finally finished downloading. I began carefully examining each piece of login data. Finally, I discovered a login record from the city of Amsterdam, Netherlands, on the very day my account was banned. But even if I wanted to send this evidence to the TOS team, they've already closed my case, so my evidence won't reach them. I also tried EA Help's one-on-one chat feature, but the result was the same. What on earth should I do? I found the evidence, but there's nothing I can do. Please help me. I beg you.
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Sul_Sleep Sadly hacked and banned accounts cannot be handled on the forums.
For hacked accounts, please contact EA Support:For banned accounts, please contact the EA TOS Team: