Forum Discussion

Rising Newcomer

1 month ago

I lost a lot of legends I used to have

I have started playing apex from release on xbox only. I have undownloaded and redownloaded it multiple times. This time I redownload it today and for some reason I have lot almost all legends I used...

missing content

xbox

Kramgar20144

Rising Newcomer

1 month ago

Yeah that is exactly what have done and everytime i tried to reopen the case i got again the live chat with an AI that tell me it's not possible to bypass the 6 months delay and close the case after that.

EA_Mako

Community Manager

1 month ago

Gotcha Kramgar20144, thanks for clarifying. To be clear, with the live chat you were not speaking with AI, you were speaking with actual advisors. Sorry to hear they weren't able to help out here.

It's possible in some specific situations, but there are technical and account limitations that prevent it in others. If they weren't able to do so here, I'm afraid it would require waiting out that cooldown.