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Sansyet's avatar
Sansyet
Newcomer
28 days ago
Solved

I lost access to the email that created my Xbox account. Now I can’t unlink it.

I’ve been trying to unlink my Xbox account so I can connect a different account to my Xbox but I lost access to my email password and when I try to reset it it sends a code to an email That My dad doesn’t have anymore. I want to know any way to fix this.

[Removed attachment for containing personal information - CM]

1 Reply

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    28 days ago

    Hey Sansyet​,

    If you need a hand updating the email address on your EA account, you'll need to reach out to our live support team for help. They'll need to verify you as the owner of the EA account, so try to keep your account information on-hand. There's a link to reach out at the bottom of the article I shared.

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