Forum Discussion

2 years ago

I lost all of my progress and itens

Hello. I recently linked my Steam account with my EA account. My Steam account was already a level higher than 500, with all characters, several skins, and money, while my EA account was around lev...

cross-progression

XHelperZ

Hero+

2 years ago

Hey there @nonatss

Progress is stored on the EA account itself and not on the platform account (e.g. Steam, Xbox, PSN, Switch)
This means that if you relink one of your platform accounts to a different EA account that it won't bring over the progress.

In your case, the best course of action would be to contact support and see if they'll be able to get your Steam account linked back to the original account and possibly get the lost progress back.

More info on how to contact EA Support can be found here: https://help.ea.com/help/faq/using-ea-help/