I lost my entire PS4 account due to cross progression

I started playing apex on my PS4 in 2019 and since then i've racked up a lot of items (including heirlooms, limited time event cosmetics and early game battle pass skins) on my account. On the ps4, I hit level 498 and I hadn't touched my account since I got my PC, where I downloaded Apex and reached level 113. Ever since the new season dropped, I made my way to link my PS4 account to my Steam Account on EA. Now, logging into my console's Apex leads me to seeing a Bangalore with no skin and no access to my items or my store. With cross progression arriving here, my accounts on the PS4 and PC have linked to be my PC account instead of my PS4 account, which is a much higher level and I have no way of finding my items on my PS4 account. Now, I'm left wondering what to do since EA won't let me email them or chat with customer support. I've dedicated years and money to this game and I just really want to find a way to get all my things back. Any help at all is truly appreciated.

cross-progression

EA_Mako
2 years ago
Hey @lanaswrld,

This sounds as though you had unlinked your PSN account from its original EA account, and recently linked it to the EA account that had your Steam profile linked.

Progress is stored on the EA account, not individual platforms. When you unlinked your PSN account, that progress was left behind on the EA account.

Progress cannot be merged between two separate EA accounts, so if you're trying to restore your PS4 progress, you would need to re-link that to the original EA account.

Please feel free to check out our FAQ for some additional details on this specific situation: A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

If you're needing any assistance re-linking the account, you will need to contact support directly.

17 Replies

EA_Mako
Community Manager
2 years ago
Hey @lanaswrld,

This sounds as though you had unlinked your PSN account from its original EA account, and recently linked it to the EA account that had your Steam profile linked.

Progress is stored on the EA account, not individual platforms. When you unlinked your PSN account, that progress was left behind on the EA account.

Progress cannot be merged between two separate EA accounts, so if you're trying to restore your PS4 progress, you would need to re-link that to the original EA account.

Please feel free to check out our FAQ for some additional details on this specific situation: A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

If you're needing any assistance re-linking the account, you will need to contact support directly.
NerveRSA
2 years ago
I have the same issue as the brudda above and have not unlinked my account purely because i did not want any implications of losing anything. i contacted support and they sent me straight to the forums. i dont know what to do from here
EA_Mako
Community Manager
2 years ago
Hey @NerveRSA,

From what I can see here, both your Xbox and PSN accounts were previously linked to a different EA account before being linked to the current one a few months back.

Because of this, none of the content on them previously would be transferred. You would need to re-link those to the original EA account(s) to try recovering any progress.
NerveRSA
2 years ago
@EA_Mako but this is my original accounts?
all the usernames are the same and have been for a while
Rockorolla
2 years ago
Hello
I only have one EA account. I was playing on xbox in 2020 but since 2022 I play on PC. I linked my accounts to get some skins. The problem is that I've lost all my PC progress. How can I rollback and recover my PC progress? I've already unlinked my xbox account from my EA account, but when I launch Apex with Steam on PC, I get the xbox progress.
EA_Mako
Community Manager
2 years ago
Hi @NerveRSA,

I can see the Xbox and PlayStation accounts were linked to the account you're posting with back in August.

Are there any other emails you may have used in the past?
NerveRSA
2 years ago
@EA_Mako so the only emails i have changed are specifically my PSN account but that was on Sony's side. i did this so that everything falls under the same email but non of the changes were linked or in connection with EA. that was all sony
NerveRSA
2 years ago
@EA_Mako ?
EA_Mako
Community Manager
2 years ago
@NerveRSA

I can see that the Xbox and PSN accounts linked to the EA account you're posting with were originally linked to a different EA account in the past.

You'll need to locate that account and re-link your consoles there if you're wanting to try recovering that progress.

If you don't recall which one that may be or no longer have access, you'll need to get in touch with support directly so they can help get these linked to the original account that has your progress.

If you create a new case here and select Game Support > The EA app > I want to update my EA Account information, you should be able to get in touch with the support team so they can take a look.
lanaswrld
2 years ago
I actually have access to the initial account that it was linked to and I had redownloaded apex on EA just to make sure it would work. Upon logging on, the initial account also doesn’t seem to have all my cosmetics and levels. I’m quite stumped on what to do from this point on. I truly feel like my account has just been lost.