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Ksa-Fa7aL's avatar
Ksa-Fa7aL
Rising Newcomer
2 days ago

I need help with error 102122

Hi everone as member of apex legend since 2017 i require help from developers I have a login issue from the last patch and i have a case in EA help since three weeks now and no one helps me or fix my issue every time i try to start the game it shows me (lost connection to EA server domin eadp server Error 102122) a case was submit and when i talked to consultants the told they cant fix it and issue has been escalated to developers and then my case gets closed, its been almost three weeks unfortunately and i open like three cases and no fix until now. Would some guys at least reache me to developers i would be greatfull. By the way i deleted the game three times and went step by step with consultants but still the same issue. I attched the pic when i cant start the game. Guys pls i need help if any one can help me pls respone here or on my email mailto:[edit: email address removed] 

Thank you all 

 

freezing
login issue

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey Ksa-Fa7aL​,

    The image you've attached generally indicates an account linking issue. The main thing to check here is that you're logged into the correct EA account, and that its login credentials have been reset.

    If you've been playing Apex Legends since it launched in 2019, that would have been on a different EA account at the time. Is there another EA account or email you may have used in the past? You can log into your EA account here to check which platforms are connected and make sure the correct PlayStation account is linked.

    Note that unless you're planning to start over without your earlier progress, you'll need to get your PlayStation account linked back to that original EA account - the one you're using now is fairly new, not the one you would have been playing on originally. Once the original accounts are re-linked, try a password reset of your EA account (not PSN account) as that can help clear up this account linking issue.

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