Forum Discussion

3 years ago

I was hacked, I couldn't access my account and I got banned?

I want to start my problem from the beginning. I haven't been playing Apex Legends for about 4-5 months. But recently, when I want to play again, I realized that I cannot access my account. (I've pla...

EA_Darko

Community Manager

3 years ago

You will need to speak to our Terms of Service team @Supremexst7.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click Contact us at the top of any page on EA Help.
Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
Choose your platform.
Select Manage my account, then Banned or suspended account.
Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
Click Select contact option.
Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

Asmodeus566

Hero+

3 years ago

@Supremexst7

Please follow @EA_Darko 's suggestion and tips as here on the forum we cannot assist with this issues.

Additionally If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

Best of luck.

Supremexst7
3 years ago
I followed all the directions given to me. But there is only one message I have received and that is this:
"Hello,

we received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision.

Please do not expect further responses on this matter.

Thank you,
EA Terms of Service"
Someone from the other side of the world is hacking me, playing my game, and getting banned. How can I be guilty of this?
- EA_Darko
  Community Manager
  3 years ago
  Hey @Supremexst7 if our TOS team has declined multiple appeals then there is nothing that we or anyone else can do to change this.
  
  Darko