Community Manager
Hi, I have an issue with cross progression. I was playing on Playstation almost 1600 hours reaching high lvl of account and I was playing on PC a little reaching lvl 15 account. Merge happened and now I have only lvl 15 account and my console is treated like I never played Apex on it. It still shows how many hours I played and all the trophies i got (even the one for winning with 8 different legends while having 6 unlocked ;D). Is it possible that EA account and PS account were linked too late? My main platform was Play Station and it is the one missing with A LOT of stuff (credits, coins, skins, legends, everything), playing Apex from Season 1 ☹️. I would appreciate help in that matter.
Community ManagerIt looks like your PSN account was linked to this EA Account shortly after our Cross Progression announcement last year.
Since you mentioned playing since Season 1, it seems that must have been linked to a different EA Account before this one.
Whenever you unlink a platform from your EA Account you will lose access to the progress that was earned there. Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This would be what the warning mentions when going through the unlink process.
Unfortunately it doesn't work. I checked the only other EA account that was possible to be connected to the PSN before and there is no progress at all, it's fresh lvl 1 account (Checked on PC). I even asked bot on support page, while being logged in to the other "original" account, what was name of my PSN account that was connected brfore and it stated the same name that is now lvl 15 on different EA account. So from having account that was on prestige progress already on PSN I ended up with lvl 15 and lvl 1 account. Is there any other possibility to get help on that matter? Is it possible to check previous progression of the account to restore it or 1600 hours account is gone forever? I would really appreciate help as bot on the support page isn't really finding right solution.
Community Manager
Community Manager
