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594w34b98b30's avatar
594w34b98b30
Newcomer
3 days ago

Iv just swapped my account over and linked my xbox and pc

Hi EA Support,

I'm trying to access my Apex Legends Xbox progress on Steam.

My Xbox account is GXDxSinner and my Steam account is Baphomet. Both are already linked to the same EA account, which I've confirmed in EA Account Settings.

All my original levels, skins and progress are still available on Xbox, but when I launch Apex Legends through Steam, I'm Level 1 with none of my original progress.

I've already restarted and checked my linked accounts.

Can you investigate why cross-progression isn't working and whether my Xbox progress is correctly associated with my EA account?

 

I don't want to unlink anything and risk losing my progress.

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey 594w34b98b30​,

    Was your Xbox linked to a different account before the current one? The EA account you're posting with has not logged into Apex on Xbox at all, and only recently on Steam. 

    When you say you just swapped your account over and linked Xbox and PC, does that mean those were linked to another EA account previously? 

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