Forum Discussion

KrackRabbit's avatar
KrackRabbit
Newcomer
1 day ago

Large Deficit of Apex Coins after a year of not playing

I recently logged into my Ea app to play apex after over a year of not playing to a deficit of -69,700 apex coins. Looking at my purchase history someone made multiple purchases of apex coins in Yen shortly after I stopped playing. The online chat support person told me there is nothing they can do because of how long ago the fraudulent purchases were made. This is extremely frustrating because I have put thousands of hours and dollars into this apex account and now I can’t make any future purchases without spending 600 USD to clear the deficit first. Is there anything to be done to fix this without spending 600 USD of my own money? Please Help!!!

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi KrackRabbit​ ,

    Sorry to hear you’re dealing with that. I can understand how frustrating that must be, especially coming back after so long and finding a large negative Apex Coins balance.

    Unfortunately, account-related issues like this can’t really be handled through the community. If you believe the account may have been compromised, please secure it as soon as possible by changing your email password, changing your EA Account password, and enabling any additional security measures you can.

    After that, the best next step would still be to continue through the support team so they can review the account side more closely. You can start here:

    You may also find these pages helpful:
    EA Account help for locked, banned, or suspended accounts
    EA Forums Guide: No Access, Disabled Accounts, Hacks, Bans, and More

    Sorry again you’re in this position, and I hope you’re able to get a clearer answer on it soon.

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 9 minutes ago
40,919 Posts