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465213879's avatar
465213879
4 years ago
Solved

Linked EA and Steam account together for twitch drop, account data gone

Linked my Steam and EA account just for the Load Screen 5 from twitch drops, but launched Apex Legends, then all of my items (account level, skins, etc.) are gone. The account looks wiped and is from the start. Any staff willing to get me my items and data back, as well with the Load Screen 5 loading screen? 

  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    Hi there, @465213879.

    This will happen when your account is unlinked and linked again. I took a look at your account and can see that's the case. Unfortunately, we're not able to recover all the content that was lost.

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi there, @465213879.

    This will happen when your account is unlinked and linked again. I took a look at your account and can see that's the case. Unfortunately, we're not able to recover all the content that was lost.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @465213879 

    Regardless of the loading screen, unlinking your account wipes all the content from it.

  • 465213879's avatar
    465213879
    4 years ago

    Okay I get that if I unlink my account, I will lose everything, and the safest bet for me is to not unlink it and grind everything out again, I'm just curious about the loading screen.

  • Fangww1's avatar
    Fangww1
    2 years ago

    will anyone who has had there account wiped get there stuff back or is it gone forever because I’ve spent money in game and it’s all gone because of the cross progression unlink issue?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Fangww1 

    Accounts haven't been wiped. You just don't have access to anything on it due to unlinking. You can relink your account again after 6 months pass.

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