Forum Discussion

Miraclechild502's avatar
10 months ago
Solved

Links account found,can’t link my psn account

Hello,I tried to link my psn account and got a error saying it found another account and can’t link my psn account, I’m currently playing on Xbox and before that I was on PlayStation but once I tried...
  • EA_Mako's avatar
    10 months ago

    Hey @Miraclechild502,

    Please keep in mind that linking your PSN account to a different EA account will not transfer any progress. Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. If you link your platform to a different EA account, you'll lose access to that progress.

    In this case, if you no longer have access to the email address registered to that older EA account, you'll want to reach out to our support team directly so they can help update those account details.

     
    If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take a look.