Linux players getting banned
Edit: Looks like they fixed the issue causing the bans. Edit 2: EA is reversing bans and sending out emails letting you know. Yay! Hello, I believe myself and a few others got banned for just playi...
Forum Discussion
Trello has been moved from "Fix in progress" to "Resolved" with the note "All false bans have now been rectified. If you are still seeing a ban, please reach out to support: https://help.ea.com/ca/help-search/?q=I+want+to+dispute+a+ban+or+suspension&product=apex-legends"
u/RSPN_Thieamy on reddit: "One last update: the team has double-checked the list in the doc and all false bans connected to the Steam Deck/Linux issue have been forgiven. There were a few on this list that had legitimate bans for various reasons, and those folks will need to go through ban support if they haven't already. Cheers again for working with us on this and for your patience."
Like I said before, I would be shocked if R4csu actually cheated, so seeing that he's still banned makes me incredibly uneasy
Just to give one last clarification on my case, I am still banned, but I maintain the fact that I am innocent until the end.
I can only think that I was banned for some reason external to the common factor that unites you, but I do not take away the fact that my ban is unfair, I am horribly confused.
I have deigned to send one last letter to EA support through the link you have given, after that and probably receiving an empty reply, I will forget about the game and move on with my life, even after all the money and hours invested, I can't keep begging.
As I said, I am innocent and this situation is an injustice, but maybe by letting time pass I can fix it, let's hope that nothing like this will happen again.
- Racsu
To folks still banned and didn't cheat:
If you ended up spending a ton of money on your account, this may be an option for you:
https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/#section15
Submit a letter to EA stating your case and demands, using certified mail. If they don't respond after 30 days, file a AAA arbitration case and send them another certified letter stating you cannot afford the fee and that you request EA to pay.
Sit back and wait. You'll get a call from somebody at EA few days before the arbitration case kicks off. Since it costs EA somewhere between 1500-2000 dollars to arbitrate, you have a much better chance resolving your issue.
----
Even if you decide not to go this route, I still recommend folks familiarize themselves with the arbitration process. Its handy to know as most ToS and other agreements like credit cards have arbitration clauses that can protect you as a consumer.
Good luck!
- @sjoe33120 Could be a option if a lot of us didn't live outside USA, send a letter cost like 40$ for me, kwek
- Providing the last last update:Just re-organized the post real quick and put all the other updates down below.Anyway, the last update from a CM basically says "hey, we re-check the doc and everyone that still banned now can go and get empty answers from ea support"Some people that still banned could be cheating, other people can be not, I can't know that.About my personal situation, I know that I didn't and this honestly makes me so angry in ways that I can't explain, I send another ticket and put the bot answer that I'm going to get here."pLeaSe Don't EXcpet further resPonsES" ok, so an account with a lot of legendary items and skins, heirlooms and blah blah is just dead now.I'm happy for the movement that we all made, we made something cool and big that reach EA and Respawn, and I'm proud about it.For me now, I'm just moving on to games like Titanfall 2 and Battlebit.Really sucks tho cause the money and time put into apex really made me depend on a lot emotionally talking of this gameBut I take it as a chance to move on to other things, maybe I will solve this alone someday.Good luck to everyone, enjoy your game and try more things than one that requires Reddit as a method of support.- Racsu
also saw the email about overturning the ban or something but as I said before, f this game. they don't deserve us.
Guys, I do not know what to do, I wrote for the third time that I am not guilty and today I was refused to unban. Although I applied a day after receiving the Resolved status on Trello. This is a misunderstanding and misleading right away. I immediately say that I do not live in the US and all sorts of arbitration processes will not be able to do this because of the country in which I live
Yeah that's *, they obviously didn't fix all of the problems since innocent people, like myself, are still banned. I can't say for sure what is the reason I'm banned because EA won't reveal that information, but for sure I haven't used anything that gives me competitive edge. I feel bad for you guys who love the game and used lots of money on it, I feel like you should get at least some sort of help from EA, but I haven't seen any posts from CMs here to even aknowledge the situation, telling how limited the communication towardst he community is.
Thanks for your efforts R4csu anyways. Without you, who knows if we ever got the bans overturned or when.
- I was unbanned. But it shows active in my ban history. Is anybody know how to fix it?
- @IGORS7999 Should be overturned in a few days/weeks, If it doesn't, contact ea support and say that you are unbanned but the ban still showing in your account
- @EnoZieo Sadly there is no much that we can do for now, we are not enough people and is something that everyone is going to forget in a few days, devs also doesn't seem interested to help us in this situation, since they just re-direct us to ea support.
Try to make a new letter in a few months or maybe next year, since after the answer that you got, your account is going to be shadow-banned from support. - @Tsihi Thank you for appreciating my work, I'm sorry for how it overturned for a lot of us, I did the best that I could.
- @RacsuChile Ty for your answer. I hope u get unbanned too.
- @IGORS7999 No chance of it for now, I will try to write some letters in a few months, for now i just forget about the game
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