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eswartwood1's avatar
eswartwood1
Newcomer
3 days ago

locked account

It says my account is locked and i have nothing in the bans or to appeal im not sure why my account is locked

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi eswartwood1​,

    Sorry to hear your account is showing as locked, especially when there’s nothing listed in your Penalty History.

    An EA Account can sometimes be locked for security reasons if unusual activity is detected, so please try resetting your EA Account password first.

    You can find more information here: What does unusual activity mean on an EA Account?

    You can also review the official account action guide here: Check and appeal EA Account locks, bans, and suspensions

    If the account is still locked after resetting your password and there’s still no penalty available to appeal, please use the Contact Us option at the bottom of the guide to get in touch with our support team. They can take a closer look at the account status and help with the next steps if needed.

    Hope you’re able to regain access soon.

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