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chesterss's avatar
chesterss
Newcomer
5 hours ago

Lost Account Data

I haven't played Apex for several years. When I logged in today, I found my level reset to 1, and all my skins and heroes are gone. I hope this can be resolved. Thank you so much.

1 Reply

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Hey chesterss​,

    I see that you tagged this as PC; do you play on Steam or the EA app? And if it's on Steam, then I don't suppose that you might have unlinked your Steam account from its original EA account and linked it to this one during the years you didn't play?

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