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Saxor_Hax0r's avatar
Saxor_Hax0r
Seasoned Newcomer
1 month ago

Lost all Account Progress After Getting Ban Appealed

Hello all. I lost all my account progress after getting my ban appealed a while back. Someone had hacked my steam account and used cheats. After signing back into the account. Everything was gone. I have proof of purchase for all these things. I have tried contacting live support but they say they can't do anything to fix the issue. Honestly, just a pointer in the right direction would be good progress for me!

4 Replies

  • Saxor_Hax0r​ Your Apex progress is stored on the EA Account level, so was your Steam Account recently removed from the connected EA Account?

    Furthermore, if the ban occurred before, (or during), the rollout period for Cross Progression, (which was between October of 2023 and April of 2024), then any Apex progress from the banned account was excluded from the Cross Progression merge.

  • Saxor_Hax0r's avatar
    Saxor_Hax0r
    Seasoned Newcomer
    1 month ago

    Yes, I unlinked it and linked it back

  • Saxor_Hax0r's avatar
    Saxor_Hax0r
    Seasoned Newcomer
    1 month ago

    Talked to support and I think i just bricked my account completely.

  • Midnight9746's avatar
    Midnight9746
    Hero+
    1 month ago

    Saxor_Hax0r​ If relinking back to the original EA Account does not restore access to the Apex progress, then the Apex progress may be lost, (which sadly cannot be recovered if it is lost).

    So just to make sure, are you are linking back to the correct EA Account?

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