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kingsigmathe44t's avatar
kingsigmathe44t
2 years ago
Solved

Lost all Account Progress After Unlinking and Relinking PSN Account Back To EA

I recently tried to get cross progression on my Steam EA account by unlinking my PSN account from my other EA account and moving it to my Steam EA Account to get my progress, then discovered that didn't work. So, I went through EA support to get that account unlinked from that EA account and relinked back to my other EA account my PlayStation was originally on. Then, after that I discovered that I then had my account reset to level 1 on my PlayStation and now lost all of my original progress that dated back to when Apex first came out. So, I completed the tutorial to see if that could help get my progress back and still nothing. I contacted support again and was told to just go to forums to see if a community advisor could help me. So, could somebody help me get my progress back on my Apex account since I'm now reset to absolutely nothing after all of the hours and money I put in years beforehand?

  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @kingsigmathe44th 

    I'm sorry to say, relinking an account to the original account does not guarantee the content and progress will return. Unfortunately, we don't have a way to return it.

4 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @kingsigmathe44th 

    I'm sorry to say, relinking an account to the original account does not guarantee the content and progress will return. Unfortunately, we don't have a way to return it.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @kingsigmathe44th 

    Unfortunately, yes. We never advise you unlink an account. There is a warning when doing this as well. Relinking to the original account does not guarantee progress and content will return.

  • kingsigmathe44t's avatar
    kingsigmathe44t
    2 years ago

    I feel like there should at least be a little more safeguards in place to prevent something like this from occurring, maybe the information being stored differently so at least nobody else in the future would have to go through losing all of their progress and possible hundreds of real life dollars put into the game. I just lost my mother yesterday and just wanted to alleviate some stress and play this and get back my old stuff and wasn't even able to get that. Thanks anyways I guess.

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