Forum Discussion

2 years ago

Solved

Lost all cosmetics after cross progression, my stats are correct just no skins.

So i used to not be able to log in at all after cross progression but now i can but, all of my cosmetics are gone, i had a bunch of skins and even an heirloom, someone please help me, anyone at ea if you can please look into my account and help me fix this. i miss playing

cross-progression

EA_Mako
2 years ago
Hey @sicceth,

Did you originally play under a different account or email?

It looks like this particular EA account was just created last month, with the various platforms being linked to it afterwards.

When you unlink a platform from the EA account, your progress is not transferred with it. Progress stays on the EA account where it was first earned, which is why you're no longer seeing the cosmetics.

If you're trying to restore the cosmetics here, you'll need to re-link your accounts to the original EA account rather than this one.

Please see our guides below for more information and feel free to contact support directly if you need assistance getting the proper accounts re-linked.

A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

Now that Cross Progression is here: what you need to know - Answer HQ (ea.com)

3 Replies

EA_Mako
Community Manager
2 years ago
Hey @sicceth,

Did you originally play under a different account or email?

It looks like this particular EA account was just created last month, with the various platforms being linked to it afterwards.

When you unlink a platform from the EA account, your progress is not transferred with it. Progress stays on the EA account where it was first earned, which is why you're no longer seeing the cosmetics.

If you're trying to restore the cosmetics here, you'll need to re-link your accounts to the original EA account rather than this one.

Please see our guides below for more information and feel free to contact support directly if you need assistance getting the proper accounts re-linked.

A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

Now that Cross Progression is here: what you need to know - Answer HQ (ea.com)
sicceth
2 years ago
@EA_Mako i did recreate a new account and link all my accounts to that one, i tried to relink them back to the original account but i couldnt because it says i cant unlink any of the accounts linked to this current one until next year
EA_Mako
Community Manager
2 years ago
Hi @sicceth,

There is a cooldown on unlinking accounts, but I would recommend reaching out to support directly so they can see what other options may be available to help get that linked properly.

If you create a new case with the link above and select Game Support > The EA app > I want to update my EA Account information, you should be able to get in touch with the support team so they can take a look.