Forum Discussion

Newcomer

2 months ago

Lost all my Apex Legends progress

I logged in to my account recently and found my account was reset back to level 1. I've lost all my heirlooms, skins and progress that I made for 4 years. I play the game on Steam and I have almost 1...

progress issue

Rhodes_RedTone

Seasoned Traveler

2 months ago

If you're sure you didn't log into the wrong account, I think you may have been hacked. A hacker exploited a vulnerability to modify the EA account linked to your Steam account in the background, allowing you to log into a different account. This issue has been around for a long time, but EA has never taken it seriously or fixed it.

You can try going to EA Help, selecting the contact form, choosing an option like "Account Security," filling in the relevant information, and submitting it. You should then see an option like "Chat with Customer Support," where you can discuss the matter with them; perhaps they can help you.