Forum Discussion

divayana999's avatar
divayana999
Rising Newcomer
2 months ago
Solved

Lost apex account

I lost my apex account about a year or two ago when the cross progression started but I log in to the ea that used for my apex and my ps account all my progress is lost all my skins my level I was pr...
cross-progression
playstation
progress issue
  • EA_Mako's avatar
    EA_Mako
    2 months ago

    Hey divayana999​, 

    Sorry to hear your progress seems to have been lost. Usually when this happens, it's due to unlinking a platform or linking one to a different EA account. 

    Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. Progress cannot be moved between different accounts.

    We are not able to make any changes to your account status or progress via the forums, but if something was linked or unlinked incorrectly it may be worth contacting support to see if the original platform can be re-linked. 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 months ago

Hey divayana999​, 

Sorry to hear your progress seems to have been lost. Usually when this happens, it's due to unlinking a platform or linking one to a different EA account. 

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. Progress cannot be moved between different accounts.

We are not able to make any changes to your account status or progress via the forums, but if something was linked or unlinked incorrectly it may be worth contacting support to see if the original platform can be re-linked.