Forum Discussion
Hey Akutam1,
If you haven't played in 3 - 4 years and returned to find all progress missing, it's very likely you're simply logging into the wrong account. Are there any other emails you could check for old EA accounts?
Progress is stored at the EA account level, not on individual platforms like Xbox, which you've tagged in your post here. If you played on Xbox in the past, it was absolutely on a different EA account as the one you're posting with now has never logged into Apex on any Xbox platform before this point.
You would need to try re-linking your Xbox account to whichever EA account was used in the past to see if that progress can be recovered. If you run into any trouble with that linking process, you can contact support directly so they can see what options may be available to help make sure the original accounts are linked, though please keep in mind they won't be able to manually restore content.