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bloatingzombie's avatar
bloatingzombie
Rising Newcomer
11 days ago

Lost Items

I can't figure out how to get through the AI b.s to talk to somebody who might be able to fix this.

A few years ago, before my daughter was born, I played this game religiously with my buddies. I've been getting back into it the past few months and out of nowhere, all of my things are gone. Back before my daughter, I was jumping between PC and PS with no issues. Now I get back into it with my PS5 and I've literally restarted from scratch. I used to have the Daredevil skin for Fuze when he first came out and I was MAINING him. Still do. But I no longer have his guitar or ANY of the things that I either purchased or EARNED. And I think that's a crushing thing for me, tbh. I could appreciate some help. I don't know if there was some issue with cross-progression in the time span that I wasn't on as often or what, but like. It's mentally draining trying to get to where I was. And it's weird because I STILL have all of the badges and such from past events that clearly state WHEN they were earned. I have some from 2021 so I know I'm on the same account. 

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    10 days ago

    Hi bloatingzombie​ ,

    Sorry to hear that. If you’ve come back and some of your old content is missing, the first things worth checking are whether you’re signed into the correct EA Account and whether your platform accounts are still linked the way they were before. Apex progress and content sit at the EA Account level, so account-linking changes can make it look like items or Legends are gone. 

    If it still doesn’t look right after checking that, I’d recommend contacting support through the webform so they can review the account-linking side more closely. These pages may also help:

    Thanks for taking the time to explain it, and I hope you’re able to get it sorted out.

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