Forum Discussion

1 year ago

Solved

Lost Progress Via PSN Online ID Change from Ps4 to Ps5

Hi There, could really use some advice if possible

A while ago I was playing ps4 with an online gamertag when I first started playing Apex Legends. A few months back have sold my PS4 and probably unlinked my EA from PSN account because I was selling the PS4 and didnt want anyone else having access to my account.

I have recently bought a PS5 and changed my PSN online ID - however when I linked my EA and PSN accounts so I could play apex again, I see all my stats, skins and progress has been lost. What should I do to get my previous progress and skins etc onto this new online ID?

Thanks so much in advance

cross-progression

EA_Mako
1 year ago
Hey @devvyboyy,

Sorry to hear you've lost that prior progress on the account.

Any time you unlink another platform from an EA account, there is a chance that progress will be permanently lost.

The only way to try restoring access to that progress would be to re-link the original EA and PSN accounts. There wouldn't be a way to bring the progress over to a new ID, but if you're having any trouble re-linking the original accounts it would be best to contact support so they can take a look.

1 Reply

EA_Mako
Community Manager
1 year ago
Hey @devvyboyy,

Sorry to hear you've lost that prior progress on the account.

Any time you unlink another platform from an EA account, there is a chance that progress will be permanently lost.

The only way to try restoring access to that progress would be to re-link the original EA and PSN accounts. There wouldn't be a way to bring the progress over to a new ID, but if you're having any trouble re-linking the original accounts it would be best to contact support so they can take a look.