Hi There, I recently purchased 4350 coins on Apex and just used them on The Final Fantasy Event. I know I clicked Purchase 4-pack Bundle twice but I wanted to wait to open the packs all at once but they are missing now cause I should have move that 13/36 items collected. Note: I also using my crafting material for 4 packs.
Hit 4 pack bundle twice 8 packs in total which should put me at 24 items. I only have 13. Please advise.
Thank you.
I bought 3 of the 4 pack bundles but on the last packs i backed out to equip a sticker and then the remaining packs were gone.
I tried restarting the game but nothing shows up.
Same thing happened to me right now. My three packs are gone and I cant find them now
I had this same issue just now, I lost the three packs and my coins didn’t come back
same thing happened to me I bought the 4 pack I opened 1 backed out and the rest disappeared not sure what happened.
FFVII rebirth event pack.
i have just buyed 4 pack of the event but miss klick back but my ohter 3 chest/packs are gone and i didnt get my money back what can i do?
and i only got stuff for the one pack not for the others and i cant buy more becouse the price gone up.
So basically I purchased 4 event packs for 2,000 apex coins and I opened 2 event packs but as I went ahead to open pack 3 my screen bugged and it randomly took me back to the event menu where my 2 packs disappeared.
1 person has contacted me and he to is also having the same problem- purchased 4 event packs, only got 3/4.
im hoping me and others can get our missing event packs back.
I have proof of this happening
proof : https://youtu.be/qmnIAXUmVug?si=Jfta0AAuXSJXiFKD
Its a YouTube video as I’ve tried uploading on here but it’s saying unsupportive file format.
same thing happened to me I bought the 4 pack I opened 1 then backed out and the rest of the packs that I didn't opened disappeared.
Community ManagerHey @ryanwvvv,
Thank you for the report!
To clarify, you have not lost any packs or items, though we are aware of a situation where the additional packs will automatically be opened if you exit that pack opening interface during the process.
This appears to be what happened here as well. If you notice the counter shows 2/36 collected at the beginning, and 6/36 collected at the end of the clip.
The other two packs were just opened in the background but you have still received the items, apologies for the confusion here.
You should be able to go through your collection to see what else was picked up from the remaining two packs that weren't opened manually.
Community Manager
