Forum Discussion

2 years ago

Solved

Missing items and currency after cross progression

So i got the Merge Accoutns prompt on PC when i logged on, I clicked Accept and it said it will take a few minutes to process and then after processing i didnt get any of my skins, coin, tokens or Heirloom transfered over excpet one Skin for Octane. I then logged in on my PS4 to see if it needed to update only to see that everything from my PC got transfered onto there. My Heirloom, skins, tokens etc just dont exist anymore and my lower account was overwritten. Hwat do i do? I was undr the impression that the accounts would be joined not the lower overwritten and removed...

cross-progression

EA_Illium
2 years ago
Hi @thatboiagain

First, to confirm some items, skins, and progress are not eligible to transfer with cross-progression. For more information check out our post:

CROSS PROGRESSION IN APEX LEGENDS™

For items that should be eligible, to confirm was either your PC or PSN account unlinked from an older EA account prior to the one it is currently linked to?

If so progress is stored on the EA account level, not individual platforms like Steam, Xbox, PlayStation, Switch, etc. and you would need to relink it to its original account to attempt to restore your items and progress.

Cheers,

2 Replies

EA_Illium
EA Staff (Retired)
2 years ago
Hi @thatboiagain

First, to confirm some items, skins, and progress are not eligible to transfer with cross-progression. For more information check out our post:

CROSS PROGRESSION IN APEX LEGENDS™

For items that should be eligible, to confirm was either your PC or PSN account unlinked from an older EA account prior to the one it is currently linked to?

If so progress is stored on the EA account level, not individual platforms like Steam, Xbox, PlayStation, Switch, etc. and you would need to relink it to its original account to attempt to restore your items and progress.

Cheers,
thatboiagain
2 years ago
It still doesnt bring the currencies, skins and Heirlooms onto my PC account. The Skins I am refering to are transferable but it isnt bringing them and the Heirloom across.