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Masauski's avatar
Masauski
Newcomer
27 days ago
Solved

Missing skins and legends after transfere.

Hello

After transfere from PS5 to PC my skins and legends did not transfere over.

My levels did and my stats

My tag is: Masauski

Can anyone help?

  • Hey Masauski​

    Sorry to hear your progress seems to have been lost. Usually when this happens, it's due to unlinking a platform or linking one to a different EA account. You mentioned transferring, but unfortunately progress cannot be moved between different accounts.

    Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. 

    We are not able to make any changes to your account status or progress via the forums, but if something was linked or unlinked incorrectly it may be worth contacting support to see if the original platform can be re-linked. 

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    27 days ago

    Hey Masauski​

    Sorry to hear your progress seems to have been lost. Usually when this happens, it's due to unlinking a platform or linking one to a different EA account. You mentioned transferring, but unfortunately progress cannot be moved between different accounts.

    Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. 

    We are not able to make any changes to your account status or progress via the forums, but if something was linked or unlinked incorrectly it may be worth contacting support to see if the original platform can be re-linked. 

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