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LaZyCkt's avatar
LaZyCkt
Rising Newcomer
2 months ago

My account data had been reset pls help

I originally played Apex on Steam. When I logged in, I found that I couldn't access the EA App with my original email. So I created a new email, completed the verification on Steam, but then discover...
login issue
pc
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 months ago

Hey LaZyCkt​,

Your account progress would be stored at the EA account level, rather than your Steam account. Linking that to a new EA account would not carry your progress over to the new account.

In this case since you're not able to log into that original EA account, it would be best to get in touch with support directly so they can help recover and update that original account, then re-link your Steam back there instead. 

  • LaZyCkt's avatar
    LaZyCkt
    Rising Newcomer
    2 months ago

    thanks fou your help！！

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