Hello,
My account was recently hacked into. Someone guessed the password, spent all of my Apex Coins on packs and then proceeded to play with my friends in trios. He was blatantly hacking using a variety of hacks.
I was able to recover my password and force them out but I fear that the damage is done and I may lose my account because of this *. My friend has it all recorded on their stream. This is ridiculous. ☹️
Any advice?
Thank you very much.
Community ManagerCheck the following link for info and steps to take, thanks.
https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/
I followed all of those steps, added two-factor, changed e-mails, spoke to an EA Representative who said they would leave a note and said I would not get banned but, my account has still been banned.
This is ridiculous... This random * hacked my account, hacked on my account, spent my coins, and tried to sell it. Why on earth am I getting punished?
Update 1
I spoke to Rakshit from EA Support and he transferred me to the ToS (Terms of Service) team who will e-mail me regarding the issue.
see comment # 2 https://answers.ea.com/t5/Technical-Issues/hackers-can-get-access-to-your-origin-account-without-email-and/m-p/9230054#M76542
good luck i hope u won't be banned, try to speak with chat support of origin and tell them to check IP
Thank you for posting about that issue. I had no idea there was such an exploit. I seriously hope EA can help us all out.
