My account was stolen by a hacker

@XHelperZ 

Thank you for your reply

I'll do that

@XHelperZ 

How do I get in touch with the tos team

@J1hannnn 

This article has more information: https://help.ea.com/en-gb/help/account/information-about-banned-or-suspended-accounts/

If it doesn't show up in your ban history then you should contact them via: https://help.ea.com/en/contact-us/

Three years ago, as soon as I found out that I had been banned, I immediately appealed, but it didn't work. I love Apex and not only do I have many skins, but I am also a holder of the master rank. Just because my account was stolen and hung up, The TOS team has repeatedly judged that my account violated regulations and permanently banned it. The problem is that I did not use any cheating software. It was a hacker who stole my account and used cheating software, but you acted hastily, which made me very sad. Afterwards, I also asked your online customer service and contacted the TOS team. I even asked for help on the forum, but no one cared about my account. I played for thousands of hours, and my account even existed before Apex started ranking mode, with a large number of skins and rare items. It was because the hacker stole my account and used cheating software that I couldn't continue playing this game that I love. Although it has been three years, I am still very reluctant to part with my account and Apex

Let me tell you my story. I was among the very first wave of players to dive into Apex Legends. It all started with the Battlefield franchise, which I fell in love with on the EA platform, so when Apex finally launched, I jumped in without a second thought. Long before ranked mode even existed, I was already utterly hooked. When ranked finally dropped, I hit Gold in Season 2. That’s when I decided to commit fully to getting better at Apex.

I made a fresh EA account dedicated solely to Apex. I drilled my aim and movement relentlessly, day in and day out. By the time I was in university, all that hard work paid off—I finally climbed to Master rank. But the good times were not to last.

Tragedy struck at the beginning of my third year, when I left my laptop at home. My account was stolen, and the hacker loaded it up with cheats. All my usual logins were from Zhejiang, China, but the hacker accessed it from Beijing, China. My birthday is September 23rd, and that exact day, an email from EA landed in my inbox: my account had been permanently banned. Safe to say, that was the worst birthday present I’ve ever received.

I didn’t even realize the full extent of what had happened until I tried to log back in during the National Day holiday. I tried everything I could think of: I reached out to the TOS team, filed ticket after ticket with EA support. Their response was always the same: my account had been flagged for cheating. They said they were "sorry" my account had been compromised, but made it crystal clear that the ban was non-negotiable—whoever used the cheats didn’t matter, the account itself was tainted. I sent them screenshots showing the suspicious Beijing login against my consistent Zhejiang history. They didn’t care.

It wasn’t their account. It wasn’t the one they’d poured more than 2,000 hours into. It wasn’t the one they’d spent thousands of yuan on.

I had nowhere left to turn. I didn’t cheat. But I was the one who had to pay the price. Friends doubted me. I couldn’t play the game I loved. Those days three years ago were some of the darkest of my life.

Now, I’ve finally made peace with it. There’s nothing I can do to get that account back. So I’m starting over. I still love Apex with all my heart, but that old account was where it all began. It held every bit of my youth, every late night grinding, every win and loss—and yes, all the money I’d spent too.

I’m sharing this story to remind everyone: protect your accounts. Cherish what you have. And I hope Apex only gets better from here. This is my way of closing this chapter of my life.

Hey there,

This thread is quite old and is being locked here to make sure info provided or reported is relevant to the current version of the game.

Feel free to create a new thread if there's a subject you're wanting to discuss that doesn't have a more recent topic, thanks!