This is likely something that the live support team can help out with.
Steps on how to get in touch with them can be found here: https://help.ea.com/en/help/faq/using-ea-help/
Hopefully they'll be able to help you out with this issue.
thank you! how do i get in contact with them once using the link? what do i press on once i use the link?
Hmm, there doesn't seem to be a specific contact option to the live support team for this specific issue, could be because it doesn't happen that often.
In this case I'd personally recommend to contact them under a category that's different (In this case being unable to log into your EA Account)
This isn't exactly the intended nor the most efficient way, but right now it seems like this is the only way to get help with this, which kind of is a shame.
If you click on this link, there should hopefully be a live chat or email option available: https://help.ea.com/uk/solutions/?product=ea-account&category=manage-my-account&topic=login-ea-account
Hopefully this'll help out a bit.
