Forum Discussion

Rising Novice

1 day ago

Solved

Never have received an Heirloom or Shards despite playing since launch.

I've been playing Apex Legends since drop, well before heirlooms we're even a thing and have opened thousands of apex packs. Not once did I receive any original heirloom or heirloom shards, I'm just ...

missing content

progress issue

OldTreeCreeper
1 day ago
No there is no seasonal reset. More info for you here:

Where-are-my-heirloom-shards

EA_Pythia

Community Manager

1 day ago

Hello BryceCakey,

there's a safety build into the game that every account will get heirloom shards latest after the 500th pack. You can read up on this here.

If you haven't received any yet, you just haven't opened that amount of packs yet.

BryceCakey
Rising Novice
1 day ago
Does it reset after the season ends or something? Because I know I've opened well over 500 apex packs, even buying packs in the past to ensure it and still nothing.