Forum Discussion

Moradka's avatar
2 years ago
Solved

No button to click to unlink an EA account from a PSN account

My EA account is linked to two PSN accounts. I wanted to unlink one of them, but can`t do it because there`s a button missing. I tried contacting the EA support but failed to be able to chat with them. Any options to unlink an account or to contact support?

Thanks!

13 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Moradka

    Try these steps for opening a case:

    1. Go to https://help.ea.com/en/help-home/
    2. Type EA Account into the search field
    3. Select the EA Account tile
    4. Click on See more topics
    5. Click on 'I need to update my EA account information'
    6. Click on the option for chat
  • can`t tell for sure when it was linked, but it was definitely more than 6 month ago. 

    there`re two accounts linked and it does not allow to unlink neither of them. I saw in some threads that this can be an issue when you have two accounts linked. But I guess my problem is that I can`t get support to handle it because i can`t open a case and chat with them

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @Moradka 

    Did you happen to just link this account within the last 6 months? If you, you'll need to wait until that time passes before unlinking it again.

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