Forum Discussion

Moradka's avatar
Moradka
12 months ago
Solved

No button to click to unlink an EA account from a PSN account

My EA account is linked to two PSN accounts. I wanted to unlink one of them, but can`t do it because there`s a button missing. I tried contacting the EA support but failed to be able to chat with the...
cross-progression
  • EA_Aljo's avatar
    EA_Aljo
    12 months ago

    @Moradka 

    Try creating a case without logging in.

Moradka's avatar
Moradka
12 months ago

can`t tell for sure when it was linked, but it was definitely more than 6 month ago. 

there`re two accounts linked and it does not allow to unlink neither of them. I saw in some threads that this can be an issue when you have two accounts linked. But I guess my problem is that I can`t get support to handle it because i can`t open a case and chat with them

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
12 months ago

@Moradka

Try these steps for opening a case:

  1. Go to https://help.ea.com/en/help-home/
  2. Type EA Account into the search field
  3. Select the EA Account tile
  4. Click on See more topics
  5. Click on 'I need to update my EA account information'
  6. Click on the option for chat
  • Moradka's avatar
    Moradka
    12 months ago
    @EA_Aljo still no luck, but thanks for a suggestion!
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      12 months ago

      @Moradka 

      Try creating a case without logging in.

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