No Session Logs, No Transparency – Just a Ban
In 2023, my Apex Legends account was suddenly banned by EA.
I was never told exactly why. The only vague reason I received was that I had supposedly violated the Terms of Service — without any evidence.
To better understand what happened, I submitted a data access request (SAR) to EA, asking for the session data related to the sanction.
EA responded with a file, and their email said:
“We detected inappropriate activity during one of the sessions identified in the attached file.”
But here’s the problem:
There is no session data at all in the file they sent. No login logs. Nothing. Also The ban dates don’t even match.
(See attached screenshot.)
EA claims I was banned for cheating, boosting, or abusing game mechanics during a specific session —
yet they don’t provide any proof, not even a record of the session itself.
Instead, they simply say:
“We have excluded certain information to protect the integrity of our systems and the privacy of other players.”
I’m not asking for trade secrets or someone else’s data.
I’m simply asking:
Was I even logged in during the time of the alleged violation?
What session are they referring to?
This is basic information I should have access to, especially if they’re using it to justify a permanent ban.
If you're going to ban someone for cheating, at the very least show them when and how.
