4 years ago

Occasional high ping on Apex Legends

Started playing Apex 2-3 weeks ago again, and im having issues with ping like 3-5/10 games. Most games it'll be at a stable 40 ping but sometimes i get 200-220 ping which makes it rly unfun to play. Something thats has happened a few times aswell, is that i get a prediction error symbol but my ping will be fine, according to the performance display in-game. When i get prediction error the game is completely unplayable i cant move without teleporting back in place every other second. However closing and opening the game back up once or twice sometimes fixes it, the high ping does not get fixed by restarting the game though.

I've tried what i could such as: changing dns to respectively 8.8.8.8, 8.8.4.4 and 1.1.1.1, 1.0.0.1, didnt make a difference. I put rules for the apex ports in windows defender, no idea what it did and why but regardless, it didnt help either.

Ive used uotrace both when the game ran fine and when i had 200 ping, so i'm gonna post the results of that in text files.

So first i used uotrace on easo.ea.com because i saw in another post support had asked for that. But i also used uotrace on the ipaddress of the apex servers that lagged, so basically i went into resource monitor, got the ip address of the apex legends server i was playing in and used uotrace on that.

I suspect it might be routing because this even happens when im playing with my friend that lives like 2km away from me, and he has normal 40 ping in the games i lag.

If it means anything, i live in Denmark, i use the data centers Amsterdam and sometimes Frankfurt 1 & 2.

Edit: Im on ethernet cable nothing to do with using wireless

UOtrace.txt5 KB

11 Replies

EA_Illium
EA Staff (Retired)
4 years ago
@Sodapoof To confirm which platform are you on?
Sodapoof
4 years ago
@EA_Illium I've recently switched to PC-Steam, but i was on Origin and switched cause i thought it might fix the issues actually, but yea have problems on both clients.
EDIT: looking closer it seems like the apex server is assigning me to a US server (see file attached)? But that doesnt explain why i lag when my friend who lives close doesnt. And why would it give me a US server when ive picked amsterdam data center.
EA_Illium
EA Staff (Retired)
4 years ago
Hi @Sodapoof Thanks for this information can we try the following steps to see if we notice any improvements, it looks like in some of the hops in the UOTrace that the end starts seeing higher ping times, changing any of the following might make a difference.

Connection and Advance Connection Guides

Set up a Static IP

Change TCP/IP Settings

Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
Sodapoof
4 years ago
@EA_Illium Hello again,
Unfortunately i've already tried changing dns, doing a speedtest and all the other stuff in the guides.
Today i got on and enabled DHCP, second game or so i get 200 ping+ so that didnt seem to work. Everything under proxy server were already unticked so thats not it either.
Concerning a static ip, unfortunately it costs money and it feels like im playing whackamole trying to fix the issue, so id rather not pay for something thats unlikely to even fix the issue.
Do you think the issue lies with my ISP? (However id like to say that ive never had high ping before its exclusive to apex)
id like to know whats even causing my high ping, just been trying random stuff to fix it and nothing seems to be working, any idea what the problem might be? If you need any additional info or whatever id be happy to provide it.
dynam1ck
4 years ago
@SodapoofPing never can be reduced in the OS "or fixed"

Its always related to your isp and the datacenter your connected to, and how good and healty the datacenters are. Maybe tweaking some router settings can make it better but I doubt it.
Try to update modem firmware
Sodapoof
4 years ago
@dynam1ck i see, i'll try calling my ISP hopefully they can figure out the problem. Thanks for the advice.
Can't seem to find the option to update modem's firmware, i believe its done automatically
EA_Illium
EA Staff (Retired)
4 years ago
@Sodapoof Let us know if anything changes after reaching out to them, If it cost you for steps like the static IP I'd avoid those for now.

To strictly say the issue lies with your ISP may not be accurate as some hopes to datacenters may not be controlled by your ISP, but reaching out to them if one is not working properly should help get the issue resolved.
juliogf1
3 years ago
Mine the same. in the last 3 days, same problem accur:
First 2 games I play I go with a good ping (40ms)
Third game goes to 160ms+...
This already happened years ago, and solved by itself. Now again.
Both time, after apex update
(I use PC, EA platform)
thewarmachine36
3 years ago
im facing similar kind of issue since 1 week im facing game latency issue like sound symbol ingame and latency sybmols ingame after playing for 3-4 matches it is getting back to normal how can i fix this? my isp is good n no packetloss im facing this issue in only apex i tried split gate it doesnt have any latency issue but in apex when i turn on my pc n play a match its so laggy ping keeps fluctuating n game latency symbols n game sound delay symbol after few matches it goes back to normal
aawolve
3 years ago
Same problem