packet loss apex legends

Hi there, @yavuzsq 

Your UOTrace looks pretty rough. The packet loss is happening relatively early so that would be before hitting our servers. Do you play on a wired or wireless connection? Also, it would be good to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!

I did all the steps you said, it didn't fix my problem. ☹️

@yavuzsq 

Thanks for trying. Are you playing on a wired or wireless connection?

wired but i have the same problem with both

I have the same problem. At first i thought it was some internet problem side, however EA has been having this issue from at least 2 years ago, with hundreds of posts from multiple users with this problem. All EA agents do is tell you its your internet. But its not. Every user reporting this same problem knows Apex is the only game we get packet loss. 

The first time i encountered this problem i switched the port in which the ethernet cable was plugged in to another one, and it seemed to fix it. Now the problem is back again and the same fix wont solve it. 

@yavuzsq 

Have you talked to your ISP to see if they are noticing any issues? The UO Trace looks like it's an issue on their end.

@DejenDeRobarNick 

What platform are you playing on?

@yavuzsq 

Can you run that UO Trace again? I'm curious what the new results are after getting the new modem.

I play on PC, and the problem is persistent at random moments. It has nothing to do with my internet. Im playing just fine and in the middle of a match i start getting packet loss and the lag is just impossible. I automatically run checkups on my internet just to see its doing fine. I run pings to different IP and 0% packet loss. 

I guess you'll never acknoledge its EA own problem. 

@DejenDeRobarNick 

Are you on a wired or wireless connection?