Forum Discussion

5 years ago

Playing Apex Legends kills my internet

I have no prior experience with this issue until recently I have decided to reinstall the game. After a minute or 2 after starting up the game, it seems that it killed off my wifi on my device. (Oth...

EA_Kent

Community Manager

4 years ago

@Yingtastic

That's really strange. When you have the chance can you share a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread.

Thanks!

/Kent

Yingtastic

4 years ago

Hello, I'm still having this issue are there any updates? I already sent my dxdiag

LtStealthy
3 years ago
@Yingtastic I am having the same issue, gave all the logs, validated everything and still the same. Is your network Intex Ax600 by any chance? This issue started out of nowhere and now i cannot even play.
- LtStealthy
  3 years ago
  @LtStealthy *Intel
  - WoodroweBones
    New Scout
    3 years ago
    Are you using the latest driver for your card? If so did you recently update it (sometimes windows will do this on its own). You might have luck trying an older driver.
    The game itself doesnt change anything with the card so it must be a conflict in the driver of the card somehow. Does it happen if you are wired? Do you have a USB wireless stick you can try as well? Just to rule out any actual wifi issues and confirm its with the card