Forum Discussion

Seasoned Newcomer

22 days ago

Solved

Please help me - Apex account banned

My Apex Legends account has been banned. The reason given was attacking the game servers and cheating, but I did not attack the servers. Due to some geographical reasons, I used a VPN or accelerator software, which might have caused this incident. Moreover, I absolutely would not cheat. Please verify carefully and help me unban my account.

EA_Pythia
22 days ago
Hello YU1YI,

Please contact EA Support to appeal your ban. We don't have access to account and penalty information here and therefore cannot help with these issues.

3 Replies

EA_Pythia
Community Manager
22 days ago
Hello YU1YI,

Please contact EA Support to appeal your ban. We don't have access to account and penalty information here and therefore cannot help with these issues.
YU1YI
Seasoned Newcomer
22 days ago
I can no longer reach EA customer service, and I can't send any emails. What should I do to contact them?
EA_Pythia
Community Manager
22 days ago
If you have a ban, you have to appeal through the penalty history, as described in the article. You can't appeal by creating a general case.