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YU1YI's avatar
YU1YI
Seasoned Newcomer
22 days ago
Solved

Please help me - Apex account banned

My Apex Legends account has been banned. The reason given was attacking the game servers and cheating, but I did not attack the servers. Due to some geographical reasons, I used a VPN or accelerator software, which might have caused this incident. Moreover, I absolutely would not cheat. Please verify carefully and help me unban my account.

  • Hello YU1YI​,

    Please contact EA Support to appeal your ban. We don't have access to account and penalty information here and therefore cannot help with these issues. 

3 Replies

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    22 days ago

    Hello YU1YI​,

    Please contact EA Support to appeal your ban. We don't have access to account and penalty information here and therefore cannot help with these issues. 

  • YU1YI's avatar
    YU1YI
    Seasoned Newcomer
    22 days ago

    I can no longer reach EA customer service, and I can't send any emails. What should I do to contact them?

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    22 days ago

    If you have a ban, you have to appeal through the penalty history, as described in the article. You can't appeal by creating a general case.

     

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