Forum Discussion

5 years ago

Prediction Errors Xbox One

Prediction Errors Xbox One. So I've seen posts about this everywhere but yet to find a fix. I am on Xbox One and get prediction errors every game every few seconds. It makes the game unplayable. If ...

EA_Illium

EA Staff (Retired)

5 years ago

@McChodeGuy I was able to confirm with my team that our servers are up and running, have you gone to 100% packet loss on the default network or one of the others you had tested? Again based on the pathing you last provided it showed packet loss on your first two hopes to our servers, did testing at the other networks change this result or would you be able to upload the results from those tests?

I know you had mentioned you had a network that was getting 300 down but is now at 800 down is this on your network after going through all the troubleshooting steps or on one of the other networks tested? If this is still on your default network again we can share these steps but if you are still having packet loss connecting to our servers as shown in the reports you attached we would be unable to change this.

McChodeGuy

5 years ago

@EA_IlliumI am not able to go back to those networks to test. The purpose of me mentioning playing in different networks was simply to underline the fact that these prediction errors are observable everywhere I play; both ethernet and wifi on 3 different networks from 3 different ISPs.

The network variable speeds have to do with the fact that I cannot run a traceroute on my Xbox. I have done these tests on multiple machines on my network. While the first few hops sometimes generate packet loss on some of these machines, we they consistently show high packet loss on the ea servers (today's range is 98%-100% loss). Specifically the one on the 9th hop:
ea20.cs3.iad93.zayo.com (64.125.24.211)

How can 13% packet loss lead to 100% and high ping down the path? Generally just curious.