Forum Discussion
@McChodeGuy Apologies if there has been confusion but the address you mentioned (below) is not the EA Server. That address is apart of the path your ISP is taking in order to router traffic, it seems like a data center.
7 * ae3.cs1.dfw2.us.eth.zayo.com (64.125.29.52) 74.323 ms 73.524 ms * 74.683 ms 76.467 ms * 75.230 ms 75.760 ms 72.947 ms 74.882 ms 74.443 ms 80.905 ms 74.983 ms 72.453 ms 73.238 ms 75.181 ms 74.197 ms * * 74.280 ms 73.269 ms 74.264 ms 73.280 ms 75.032 ms * 73.035 ms * 76.035 ms 74.816 ms (23% loss)
8 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * (100% loss)
This would be something we are unable to investigate on our end, It's possible the data center may not be directly controlled by your ISP but if it's one they use generally they should be able to look into this or contact whoever runs the datacenter to have it looked at.
Working up the chain of command with my ISP to test this. Will take some time before I can confirm whether or not this is the issue.
- 4 years ago@PooGuy69 This is my alt. I can confirm that this has not been solved.
- 4 years ago
@EA_Illium Downloaded the new season and it actually feels worse than ever. No change on my end as far as equipment or ISP. Just getting worse every season.
Here is a long list of posts on reddit regarding prediction errors. This is not an isolated case. There have been 0 solutions because we can't solve it if it's on ea servers.
https://www.reddit.com/r/apexlegends/comments/kwy0yb/prediction_errors_xbox_one/
https://www.reddit.com/r/apexlegends/comments/f7x6pm/prediction_errors_on_og_xbox_one/
https://www.reddit.com/r/apexlegends/comments/ho2zre/problems_with_being_booted_prediction_error/
https://www.reddit.com/r/apexlegends/comments/jt6joz/performance_issues_and_prediction_erros/
https://www.reddit.com/r/apexlegends/comments/f0t59m/prediction_error_enyone/
https://www.reddit.com/r/apexlegends/comments/gd00mo/constant_prediction_errors_on_xbox/
https://www.reddit.com/r/apexlegends/comments/gnqsni/nonstop_prediction_error_after_update/
https://www.reddit.com/r/apexlegends/comments/i1nhf5/i_literally_cant_play_the_game_xbox/
https://www.reddit.com/r/apexlegends/comments/itgocl/prediction_error/
https://www.reddit.com/r/apexlegends/comments/itgocl/prediction_error/
https://www.reddit.com/r/apexlegends/comments/g1b1jo/apex_is_unplayable/
https://www.reddit.com/r/apexlegends/comments/htpaqe/i_need_help/
https://www.reddit.com/r/apexlegends/comments/g1b1jo/apex_is_unplayable/
https://www.reddit.com/r/apexlegends/comments/bzbzlp/prediction_error_nonstop_since_update/
https://www.reddit.com/r/ApexConsole/comments/eywhvc/xbox_lag_fest/
https://www.reddit.com/r/apexlegends/comments/jurabo/i_literally_lost_48_points_in_a_row_because_of/
https://www.reddit.com/r/apexlegends/comments/cif3l2/prediction_error_every_time_i_move/
https://www.reddit.com/r/apexlegends/comments/j8xy2h/server_issues_and_prediction_error_fix/
- 4 years ago
@EA_Illium Any update on a possible fix.
- 4 years ago
@EA_IlliumJust played a game where the ENTIRE time was a prediction error. I am not even kidding you when I say this. From the moment I landed to the moment I was killed 15 minutes later the prediction error was showing and I was lagging. This problem has gotten worse in every season and the fact that EA has denied it is pitiful. You're a $3billion company; just get better servers for * sake.
- 4 years ago
@EA_Illium another update if you're still around (unlikely). When selecting which server I play on, it always says around 25ping. When playing and I get into a fight, jumps up to 50+. That means it is a server issue. Please respond.
- 4 years ago
@EA_Illium Can I get an update on any fixes coming? I have done every test you have asked including getting 5 ISP technicians out here to check my internet. The problem is definitely with the servers.
PS:
After this last patch, it now takes minutes to leave a match after dead. I think EA hired monkeys instead of developers.
- 4 years ago
@EA_Illium Heres another question. According to the troubleshooting docs, I would perform the same tests if I were lagging on lets say Battlefront 2. I don't lag on that game so these tests don't even matter.
- 4 years ago
@EA_Illium It literally gets worse every single day. Meanwhile every other fps I play is great. Any update on a fix?
- 4 years ago
@EA_Illium or anyone for that matter. Could this be a hardware issue with the original xbox one not being able to keep up with the game? Either way when can we expect a fix? Its amazing how many people experience this same issue. No other game I have ever played has so many posts about lag issues. So, will there be a fix any time soon?
- 4 years ago
@EA_Illium Been a while. Any chance for an update?
- 4 years ago
Same on my end lol I posted the same kind of thread putting all the blame on EA and they didn't even say anything cause I had already forwarded ports and stuff
- 4 years ago
@ErectRainbowlmao. these guys are ridiculous. I wont give up though. Ill keep pinging them. I'm recording a bunch of games. I have all the evidence that I need. Send me your thread and Ill upvote it.
- 4 years ago
I guess it's cheaper to just block all blame on them out and take the PR hit then it is to get anything done 🤷🏻 but it's EA so why am I surprised. We'll need all that evidence though so that's great. I got an email saying you responded to my thread actually. Not sure what happened cause I don't see your comment. I tagged you though
- 4 years ago
@EA_Illium Hey could we get an update? Been a few weeks since your last reply. Thanks
- 4 years ago
@EA_Illium heres a little video I uploaded to youtube to demonstrate what I am talking about. I have timestamped the errors in the description to make it easy.
https://www.youtube.com/watch?v=hZlGP-OcRIA&ab_channel=MrLhosb
Edit:
Heres another which shows how these can impact the game. Lost the frames where I tried to pick up my teammates banner and was punished for it.
- 4 years ago
@EA_Illium Hello
- 4 years ago
@EA_Illium Howdy!
- 4 years ago
@EA_Illium Hey there! really hoping I can get some help on this issue. Thanks!
- 4 years ago
Same issue.
- EA_Blueberry4 years ago
Community Admin
@McChodeGuy wrote:
@EA_Illium another update if you're still around (unlikely). When selecting which server I play on, it always says around 25ping. When playing and I get into a fight, jumps up to 50+. That means it is a server issue. Please respond.
@McChodeGuy
We'll share these concerns to the Apex Legends team, thank you. If you are up for any technical troubleshooting on these forums though please feel free to check other threads before creating a new post to see if any workaround fixes help alleviate connectivity issues. I know they can be super frustrating at times, we're here to help when we can. Keep in mind that outside of responding to the hundreds or thousands of posts that are created daily on these forums, our staff also has to craft reports for the game teams, moderate, communicate information from the game teams, report issues/bugs, and much more. It may not be possible to reach out to you immediately due to these tasks, thus if you need any immediate 1:1 troubleshooting please contact our Support team via the options below.EA Help on Twitter
https://twitter.com/EAHelp
Live-Supporthttps://help.ea.com/en/contact-us/
Thanks for being a fan of Apex Legends and good luck out there! - 4 years ago@EA_Blueberry I appreciate the reply. However, I don't really understand what is happening here. 3 weeks ago, the last rep wrongfully marked the thread as solved then left and was never heard from again. Sense then, I have been on chat support and scouring the web for solutions every single day to no avail. For months I have been told the team is looking into this issue with no updates. It seems to me that EA doesn't care about these connectivity issues. If they did, people would not be experiencing them each and every season. It is sad that such a huge company can give so little consideration to its customers.
- 4 years ago@EA_Blueberry Any update on a fix? Most recent patch didn't fix anything.
- 4 years ago
Am having the exact same issue, Xbox One, every other game I play is fine, every apex game is non stop prediction error and textures and models taking forever to load in.
sometime I will land next to an enemy squad and die because the game hadn't loaded in their character models yet so they were invisible to me or if its not that my guns don't load in when I pick them up, there is no way its on my end i've done all the troubleshooting, read all the forums, watched all the videos and nothing works.I would appreciate at least a statement from EA or Respawn confirming they are aware of the issue and plan to fix it, this is my favourite game to play please don't kill it with lazy server maintenance.
- 4 years ago@reeveio Ya man recently I’ll land and I can’t see my arm or my gun. Real shame that they won’t do anything.
- 4 years ago@EA_Blueberry Any update on this issue? I has now been a few months since I have heard anything. Not very good customer service is it?