Forum Discussion

1 year ago

PS5 account progress lost

I recently installed apex on my pc and logged onto the same account that my ps5 account was on, now when I go to switch back and play apex on my ps5 my account is fully reset back to level 1 and all ...

cross-progression

EA_cuervo

Community Manager

1 year ago

Hi @5nqwhqc770yo,

If you didn't unlink accounts in the past and logged in to the same account, you shouldn't lose any progress. However, if you linked your PSN ID to a brand new EA account, then you will lose the previous progress done on your PlayStation.

To get assistance checking if you're on the correct account, please contact EA Help Support as we're unable to share account information or assist directly with account-related issues here at AHQ.

Thanks,