Que time

Hello,

I have a new computer build.

I installed Apex and when I ran it the first time, it stopped and said the cheat alert didnt like my ASRock RGB controller software (no clue why) so I removed the RGB controller.

Started again, it starts, but will not let me into matchmaking at all.

1 hour, 5 hours, nothing.

Tried different servers, nothing.

I made sure firewall is off, ports forwarded, still nothing.

Wondering how to resolve this issue. It use to work on my old computer but that is now formatted so I cant test it now.

Thank you

(This is on a wired connection)

Hey @SketchyUnicorns. 

Let's try some troubleshooting to see if we can help get this fixed for you here. 

First, can you try starting up our PC in a Clean Boot to see if that helps at all? If there's anything else running on your PC that might be blocking the connection that should help get around it. 

For more info on how to set up a Clean Boot check out the EA Help website. Let me know if you're still having any trouble finding a match after that. Thanks!

/Kent

I appreciate the reply.

I booted into clean boot, uninstalled both of my Antiviruses, after the reboot, tried it, still with the same issue :/ wondering if its my account.

@SketchyUnicorns 

Thanks for giving it a shot for me. 

When you've got the chance could you post a DxDiag here so we can take a look? For more details on how to grab one check out the EA Help website. 

Once you have the file please attach it to this thread. Thanks!

/Kent

I am unsure what changed but, I installed apex on my old pc that couldnt handle it, it worked. Went back to my PC, logged back into origin and it took awhile but it actually worked for the first time.
Then later in the day, joined a friends match and we were able to play a game or two.

So not sure what the resolution was, wondering if maybe my account had a 24 hour hold due to the LED software which, unsure why that was considered an issue.

But seems to be working now.

I appreciate the assistance and time!

@SketchyUnicorns 

That's definitely weird! I'm glad to hear it's working for you now, though. If it starts acting up again let me know. 👍

/Kent

So it seems to be intermittently working.

When it did work, it would work after about 10-20 minutes of waiting (which is too long but, it worked so whatever)

However, next day, and today, it didnt work. Left it running for an hour or so, just suck at "Matchmaking #"

Would bounce from 40-56, etc.

I forwarded the ports which I found in another post. Forwarded all the ports regarding apex PC as well as also play it on xbox or at least, will be again once EA helps my buddy get his account back from being hacked :/

Trying it right now, it does not work. I let it sit while I worked for two hours with no success.

Nothing has changed since it worked and didnt work.

Any ideas to try?

Still works on my older PC. Though takes about 3-5 minutes to start, it starts each time and usually doesnt take longer than 5 minutes. Sadly, that computer is very old and crashes when loading the map haha.

List of what has been attempted so far:

- Uninstalled and reinstalled Origin and Apex

- Uninstalled firewalls and both antiviruses, then clean boot

- Checked windows updates, newest update

- Reset modem, even got a modem replacement. Disabled all settings within the modem

- Opened all Apex PC and Xbox Ports

- Tested on old machine, still works on old machine though machine cant load the maps.

- Tried different servers. From best (Salt lakes to me) to New york and all the ones in between. No difference on all of them.

I dont know how to remove the "Solved: part of this thread due to it not exactly being solved :/

Feeling thats why there are no updates?

Hey @SketchyUnicorns. 

Thanks for following up. 

When you've got a chance could you grab a DxDiag and post it here? You can find more details on how to pull one up over at the EA Help website. 

Once you have the file please attach it to this thread. Thanks!

/Kent

Attached