Random high packet loss only on Apex Ranked servers

EA_Claus wrote:

I can tell you that setting up a DMZ or a Static IP helped other players in the past. 

well, I have a static IP, do you think it helped me? 😂

you can read my research in another thread...the change from dynamic to static has nothing to do with it

Extremely high constant packet loss on EU servers | EA Forums - 13385889

i have found a fix for this packet loss thing its been annoying for me and i made a video about it heres the link hope i helped 

https://www.youtube.com/watch?v=2O-JISUtZPc&t=33s

EA_Claus​ obligatory update: 

After switching to Google's DNS (8.8.8.8/8.8.4.4) and adding port forwarding (rather than using DNZ) towards my PC, I started a session with 3 games fine back to back to back, and then a game where I loaded in and subsequently had 60% packet loss for the entire duration of the match (~15 minutes... survived to 7th place). I am currently the only person using the network, so it shouldn't be an issue of the network being overloaded. This also wouldn't make sense given the fact that 3 games went smoothly, and the 4th was riddled with packet loss.

I'll check in with Xfinity, but this is just an update to say that the other suggestions for possible causes or solutions either aren't the case or didn't work.

Hi EA_Claus​ ,

Thanks for the response. I appreciate you taking the time to respond.

As I said in the original post, I have already reconfigured the network that is causing the problems from a Modem/Router combo to what is now a meshed network. That being said, Ethernet cables have been swapped, and I am using the mesh router rather than the Modem router.

In regards to your other suggestions, I'll first try to use the open Google DNS server, and if that fails, attempt to set up a DNZ with a static IP.

All that being said, I do see other posts on the forum reporting a similar problem to mine, many of which report using Xfinity as their ISP, which is also my ISP. If all of this fails, I would suggest it might be a communication error between EA/Respawn servers and Xfinity as a service, which would be more effective to solve as a problem as a whole, rather than on a case-by-case basis.

Regardless, thanks again for the response, and I'll update soon with any successes or failures.

Hey GKMedic​,

Packet loss is normally an indication of a problem with the connection, and since you could also isolate the problem to your home network by bringing your setup to a second location, I'd recommend you check your home network's configuration more in-depth and make changes there.

To start, for instance, you could try using a different Ethernet cable and different ports on the PC/Modem; sometimes that helps.

If you have another modem/router to try, it might help you further isolate whether the problem stems from the hardware rather than the network.

Have you already tried changing the DNS to Google's or OpenDNS for a few hours to check if that helps?

Maybe there are just too many other devices connected to your home network while you play that are causing interference? 

It could also be something on the ISP's side that you can't fix by yourself. 

I don't have direct visibility into your network, so I can't help you pinpoint the problem exactly; however, you could reach out to your ISP to see if they can address the packet loss specifically. I can tell you that setting up a DMZ or a Static IP helped other players in the past. 

I hope these suggestions help you figure this out. Let us know how it goes!

Since EA_Mako​ and EA_Claus​ have been active recently this morning, I'd like to address them directly, even if not to solve my issue directly, to ask how I can get in contact with an EA advisor since the options on the EA Help site only direct to self-service links that serve no use to help with this issue.

The "common" solution other people have found of capping FPS at 100 also does nothing in my case.

The file that didn't get attached the first time: