Forum Discussion

EA_cuervo

Community Manager

1 year ago

Re: Apex account stolen

If you're contacting them via email, please try the live chat.

If you're not getting the chat option when trying to contact support, can you please try:

Go to: https://help.ea.com/en/help-home/
Select the game you need assistance with or EA App
Select "I want to update my EA Account information"
Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

I hope this helps!

4 Replies

Jiongjionghe
1 year ago
The chat window is not showing
EA_cuervo
Community Manager
1 year ago
@Jiongjionghe please check if you have any pop-up or blockers running in your browser and temporarily disable them for the EA Help website.
jiongjienghe
1 year ago
I asked for help online, and netizens told me that my email address [edit: email address removed] does not support EA's customer service. I want to change my email address now, but when I try to change it, it tells me that I cannot change it. Can you help me change it?
EA_cuervo
Community Manager
1 year ago
@jiongjienghe To get your email changed you would need to try contacting support. If you're not able to reach support by following the steps above, please try while logged out.