EA_Barry
Community Manager
Community ManagerRe: Apex keeps crashing (0x887A0007)
You might use the following Cleanup Utility to remove old driver components before reinstalling the driver set.
https://www.amd.com/en/support/kb/faq/gpu-601
Thanks.
Forum Discussion
8 Replies
@EA_Barrywhich driver set do you recommend?
the latest one or an older one?also thank you for ur reply
Faced the same problem. When you start the game, the computer goes into protection. I had to turn off the power. I managed to get around this problem. In the tdp settings, you need to set -50% (I did not try to set a higher value) and start the game. After starting the menu, you can return the settings back. (the same problem appeared in "layers of fear". Perhaps the problem is in the drivers.
could you find a stable driver? If so, please advise which one. (Rx 590)
EDIT: disregard everything I've said below. Although I've solved the error message, the whole computer keeps crashing while under heavy GPU load (unrelated to Apex). I suggest everyone experiencing crashes to test a heavy GPU load (for example, using something like https://foldingathome.org/ or another game) to rule out a hardware failure. In my case, I highly suspect the PSU is acting strange: will replace soon and update.
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I had the same problem: skipped roughly 1 year of updates due to traveling, went back home and updated Adrenalin to the latest version and since then I'd get random crashes.
Specs: Win10, AsRock B350 Pro4, Ryzen 5 1600, RX580 8GB nitro+
I tried uninstalling all the GPU drivers and reinstalling them: no luck.
I then uninstalled Adrenalin and didn't reinstall it. I just let Windows do its thing and auto-install the default GPU drivers (without Adrenalin).
Make sure Windows does this, otherwise you'll be stuck at 60FPS and with no drivers.Right click on your desktop, select "Display settings" > advanced display settings, then check that refresh rate is the highest your monitor allows. If it's not, then wait for Windows to install the drivers.
In "Devices Manager", this is how the appropriate drivers looks like:
Another thing I did is disable the CPU overclocking (I was at 3.3mhz, with a base clock of 3.2mhz), but I'm pretty sure that was not the problem.
- @EA_Barry i might speak for some AMD users if i say that we feel a little bit left in the dark and on our own with the problem so what is ea doing to fix it?
If EA would at least say like "Hey amd users we hear you we are working on it" but all we are hearing is clean install drivers or send us the dxdiag files when the Problem is clearly not on our side. Nice and good that you allready fixed it for Nvidia users but we AMD people spend the same Money, Time and Love on the Game as them so don't just ignore us.
Not neccessary to say how much i love to play the Game orherwise it would not bother me that much.
This is no offense or respectless just saying how it comes when you ea guys don't share a single Information or put a solution in reach. @StykxTVActually, I did talk to EA support, they have noticed the AMD people and I was told that they would be trying to escalate my ticket directly to the development team, we'll see how that goes. It is also possible that the problem comes from AMD since NVIDIA drivers fixed this issue and that nothing was changed for them.
I understand that it's frustrating, I also want to play Apex really badly but everyone here also needs to do their part and report this issue not only to Respawn but also to AMD. If you are using AMD and running into this issue please use the Bug Report tool on the Radeon Software.
- @DarkZTwu When this would be an AMD problem i don't understand why it also appeared on the two older stalbe drivers i tried which i know work a 100% on apex? I clean install them and it happen anyway. And yes i used the Bug report at amd on every driver i used i got this error with.
Im tired of reaching out to any Supports and trying staff ony my System i don't have to, for a game which run perfect for 7 Seasons just to be told "clean install your driver" or "send us a dxdiag file" - @StykxTV I never mentioned it being a recent AMD problem, it could also an old issue that became bigger each season for example a shader that AMD GPU aren't able to read efficiently being reused and causing the drivers to crash.
If NVIDIA's recent driver update fixed it for their users wouldn't that also make sense? I have not seen anything from Respawn's side saying that they fixed it internally. That is why I am saying that it COULD also be an error on AMD's side.
Like I said, I know that it's frustrating. The support told me that "since I have already done everything possible that they couldn't help me anymore" they did say that they are aware that many AMD users are having this issue and that they are trying to escalate the ticket so let's hope on that.
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