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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: Apex keeps crashing without a crash report

Hey @mitchel66 

When you have a moment, try going through the following steps"

3 Replies

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  • TastyMacShivers's avatar
    TastyMacShivers
    2 years ago
    @EA_Illium hello, i have the same issue and i tried everything but it stil don't work. i play everyday and i never had a problem like that, it's really due to the last patch you launched yesterday, so you should watch on your side to patch this please because this is very annoying for everyone in our situation
  • Loriusfire's avatar
    Loriusfire
    2 years ago

    Hello, I have the same issue as them. My game keeps crashing on its own. I've tried everything, and this has been happening since the update you released. Please fix this as I can't even buy Apex coins anymore. The game crashes before the transaction. Thank you for resolving this issue. Best regards.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @TastyMacShivers @Loriusfire 

    Can we try the steps above? If this continues please let us know the following:

     

    • Platform:
    • PSN ID/Gamertag:
    • Are you getting an error message?
    • Does this happen to any other account on the device?
    • How long are you playing until this happens?
    • Are you playing from the device's internal storage or an external drive?
    • What type of network are you using? (Wired, Wireless, Hotspot)
    • Please share any steps you've tried to far to resolve the issue:
    • If possible, share a Screenshot or Clip...
    • If on PC, please share a DxDiag and an EA app Error ID

    We can use this information, to help make the team aware of the issue and to further investigate. 

     

    Cheers!

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