Re: Apex Legends Audio Delay

Hello, thank you for reaching out! So after running the Clean Boot test, my game was running fine. However, I could not isolate a program(while following the steps provided) that was causing the audio delay. I then tried the clean boot again and I noticed the audio delay was still present.

Edit: I did notice twice now that while it was loading the anti-cheat, sometimes it paused and gave me a pop-up (I forgot what it asked). When I accepted it, I noticed in the firing range that I did not have any audio issues. I was only able to replicate it twice (once when I first ran the clean boot, and second time randomly when i re-enabled all my start up programs). I am not sure if it was relevant but it might be useful information. Thank you again in advance!

@Shxrp 

Thanks for following up!

It could be an issue with Easy Anti-Cheat. When you've got the chance can you try repairing or reinstalling it to test and see if that helps? 

You can find more info on how to do that over at the Easy Anti-Cheat website. Let me know how that goes once you've had the chance to give it a try. Thanks again. 

Hello again, so after repairing the anti-cheat, I noticed that there wasn't any audio delay when I entered the firing range and even after playing a game. However when I entered ranked (the 2nd game), the audio delay was back along with very pixelated models. I also noticed my game freezing at times and when it unfreezes, my ping is very high for that instance before going back to normal.

@Shxrp 

Thank you for following up!

Have you been keeping an eye on your hardware temperatures while Apex Legends is running? Does it seem like your CPU or GPU are running hot? 

I haven't paid too close attention to the temperature, but I have been paying attention to the %usage of CPU and GPU when running apex. I haven't noticed anything out of the ordinary though, because apex is the only game that this really happens in. I'll check the temperature when I get the chance. Is the issue probably related to hardware then since the clean boot didn't really work?

@Shxrp 

I was mainly curious if there was any hardware throttling that might be causing the issues. I've seen some cases in the past where high temperatures can cause issues like this because the CPU or GPU is throttling itself to try and prevent overheating. 

Okay so after checking out my temps, it looks like my GPU hovers around 80 degrees celsius, and it can go up to 98-99% utilization. The CPU I can't really check the temperature, but the highest I have seen it hover is around 50%.

@Shxrp 

Thanks for following up!

80 degrees C should be OK. Maybe a little warm, but that's still within the temperature range for most GPUs. 

I am curious about something else. What happens if you log into Windows with a different admin user and use that to launch Apex Legends? If you need more info on how to create a new admin user check out the Microsoft Support website. Once you've had the chance to give that a shot please let me know if you're still seeing any audio or other performance issues. Thanks again!

So unfortunately, after making a new admin user and trying it out, it was fine for a game or two. I decided to go back to my main user and waited till I noticed any audio or video issues. Once I noticed it, I went back to the admin user and tried it out. In the admin account, the audio delay and visual issues (such as gun being invisible for a bit in my hand) were present. 

@Shxrp 

Thanks for giving it a shot!

When you have the chance could you share a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks again! 

@EA_KentHey, its giving me an unexpected error while trying to reply to the post now. I have the dxdiag ready but I am unable to post it because of the error. It says I need to "log in or have permission to see this page".

EDIT: Fixed it. I had to reset my internet and I was allowed to properly reply.

Here is the DxDiag file!

@Shxrp 

Thank you!

What device are you currently running your sound through? Are you using headphones, or are you running through speakers? 

I am using my hyperx cloud2 headphones for audio.

@Shxrp 

Is it the wireless or the wired version of the Cloud II? 

@Shxrp 

Got it, thanks!

What do you currently have the in-game volume set to for Apex Legends? If it's not set to 100%, can you try setting the volume to maximum and see if the sound is still delayed? I know that's a weird request, but there have been cases in the past where that has helped with similar issues. 

@Shxrp 

Gotcha, thanks for taking a look at that. 

Have you tried reinstalling your sound drivers to see if that helps at all? I'm curious if there might be something going on with the drivers that could be causing the weird sound issues. 

The Microsoft Support website has an FAQ with more information on how to update or reinstall audio drivers. Check out the Fix your audio drivers section for details. Let me know if the same issues are still happening after that. Thanks again. 

@Shxrp 

Thank you for following up!

Can we also try running the Windows System File Checker tool to see if that helps? If there are any issues with other Windows System files that may help correct them. 

For more details on how to run the tool check out the Microsoft Support site. Let me know how that goes once you've been able to give it a shot. 

@Shxrp 

Hmm, I see. It might be best to reach out to Microsoft Support or the manufacturer of your sound card to see if they have any insight on what could be causing this to happen. It sounds like something is getting corrupted over time, but I'm not really sure what keeps causing it to happen. 

@Shxrp 

You're welcome! 👍